Like any machine in an office environment, a laser printer will occasionally have issues, from the minor to the serious. Fortunately, sometimes it just takes some printer know-how to address the problem. Gain some insight by looking at these top repair issues, along with tips on how to solve them quickly and affordably:
Problem: Dark streaks on printouts
Fix: Change the toner cartridge
Often, a change in cartridges will give laser printer owners a false sense of security, since they might believe that a new or freshly recycled cartridge wouldn’t have any type of problems. But there are many situations where a cartridge can be negatively impacted by handling, temperature changes during shipping, even from an employee dropping it before it goes in the printer. To find out if the cartridge is the problem, swap it out with one from another printer in the office (as long as they’re the same type) and run a print job. Most likely, the “new” cartridge will have to be replaced.
Problem: Frequent paper jams
Fix: Clean first, replace rollers if necessary
One of the most frustrating problems with laser printers, paper jams can create larger problems since tiny, torn pieces of paper can get into the machinery. The reason jams occur can depend on the printer type, but most often, the rollers are the culprits. Give them a thorough cleaning first to see if that solves the issue — don’t forget to unplug the printer first and let it cool down for an hour before taking on the project. There are many products available for cleaning, but usually a slightly damp, lint-free cloth will work well. If that doesn’t solve the issue, then it’s likely that the rollers will need to be replaced, and a call to an OnForce specialist will be in order.
Problem: Regular error messages
Fix: Learn the error codes, install firmware updates
Like any laptop or server, laser printers depend on software and technologically advanced hardware in order to run, and that means a company will have to apply software and firmware updates as they would with other technology components. Often, it’s easy to know when updates are needed because the printer is showing error messages that indicate difficulties in communication between the printer and the computer. Faulty cables, software inoperability, new devices without proper print drivers, or other concerns can all create error codes, so learning what each code means can be helpful. After that, follow manufacturer instructions for applying firmware updates, which can usually be found on their websites. Once firmware is updated, be sure to restart the printer, similar to restarting a computer after installation of a security patch.
With error codes resolved, clean rollers, and more reliable cartridges, it’s likely that any laser printer will be operating more efficiently and trouble-free. For more extensive fixes, contact your OnForce representative for more advice and on-site repairs that can keep those printers going strong.